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PRIVACY POLICY

Privacy Policy

Last updated: June 16, 2026

At Sonoro Jewelry ("we", "us", "the company"), we are committed to protecting your privacy. This policy describes how we collect, use, and protect personal information in connection with our website joyeriasonoro.com, our social media channels, and our services.

1. Data Controller

Sonoro Jewelry
Colombia
Contact email: admigsonoro@gmail.com

2. Information We Collect

We may collect the following information:

  • Contact data: name, email address, and phone number voluntarily provided when making an inquiry, purchase, or subscription.

  • Transaction data: order, shipping, and payment information necessary to process a sale.

  • Social media data: when you interact with our Instagram account (@sonorojewelryy), we may access public comments made on our posts and direct messages you send us, in order to respond to you in a timely manner. This access is carried out through the Instagram (Meta) API and is limited to interactions on our own account.

  • Browsing data: IP address, device type, and pages visited (via site cookies).

3. How We Use Your Information

We use the information collected to:

  • Process and manage your orders and shipments.

  • Respond to your inquiries, comments, and direct messages on Instagram.

  • Send purchase-related communications (confirmations, tracking, warranties).

  • Improve our services, website, and customer care strategies.

  • Fulfill legal and contractual obligations.

We do not sell, rent, or share your personal information with third parties for their own commercial purposes.

4. Use of the Instagram API (Meta)

Sonoro Jewelry uses the Instagram Graph API (provided by Meta Platforms, Inc.) to manage comments and interactions on our official account @sonorojewelryy. Specifically, we use the following permissions:

  • instagram_business_manage_comments: to read comments on our posts and publish replies on behalf of our account.

  • instagram_business_manage_messages: to send direct messages to users who contact us or make inquiries about availability and pricing, redirecting the conversation to a private channel.

Data obtained through the Instagram API is used exclusively to manage Sonoro Jewelry's communications with its customers and followers. It is not used to build user profiles, and is not shared with unauthorized third parties. This data is retained only as long as necessary to address the interaction and is not stored indefinitely.

Use of the Instagram API is subject to Meta's Platform Terms and Meta's Privacy Policy.

5. Cookies

Our website may use first-party and third-party cookies (such as Google Analytics) to analyze traffic and improve user experience. You may configure your browser to reject cookies, although this may limit some site features.

6. Sharing Information with Third Parties

We may share your information with service providers who assist us in business operations (logistics companies, payment processors, technology platforms), only to the extent necessary to provide the service. These third parties are obligated to handle your information confidentially and securely.

7. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or improper disclosure.

8. Your Rights

You have the right to request access to, correction of, or deletion of your personal data at any time. To exercise these rights, please contact us at:

Sonoro Jewelry
admigsonoro@gmail.com

9. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with the corresponding update date. We recommend reviewing it periodically.

10. Contact

If you have questions about this policy or the handling of your data, please write to us at admigsonoro@gmail.com.

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